Coverage Overview

Your purchase of sugardash includes 12 months of limited warranty coverage from the date of delivery. During this time, the device is covered against defects in materials or workmanship that affect normal operation.

This warranty applies only to the original purchaser or original gift recipient and is not transferable.

What Qualifies for Warranty Support

• Hardware issues caused by manufacturing defects

• Electrical failures that occur under normal use and are not caused by user damage

What the Warranty Does Not Cover

This warranty does not apply to:

• Cosmetic imperfections (minor surface marks or variations) that do not affect performance

• Damage caused by drops, spills, accidents, or improper use

• Damage resulting from power surges, electrical issues, or the use of incompatible power supplies

• Normal wear and tear

Because sugardash relies on cloud data from external services, we cannot guarantee uninterrupted functionality if those services change. While we actively maintain compatibility, interruptions caused by Dexcom, Libre, or other third-party services are not considered a product defect.

Replacements

If a qualifying defect is confirmed during the warranty period, we may repair or replace the device at our discretion.

In most cases, a replacement unit will be shipped promptly. Devices generally do not need to be returned unless specifically requested.

After the Warranty Period

Even if your warranty period has expired or the issue is not covered, we are happy to help. Contact us and we will do our best to assist with troubleshooting or guidance.

Getting Help

To request warranty support, please contact us using our contact form and include your order number and a description of the issue.

We aim to respond promptly. If you do not hear back within a few business days, please check your spam folder. In many cases, issues can be resolved through troubleshooting before a replacement is needed.