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Frequently Asked Questions
Can I set a mute schedule for sugardash alerts?
sugardash does not use a mute schedule. We’ve considered adding one, but decided against it because a forgotten or incorrect schedule could silence an alert someone expected to hear. Muting is still quick: tap the volume button on the sugardash home screen, or use the app. The app can change the volume mode on multiple sugardash devices at once.
When will my package be delivered?
We regularly meet or beat the estimated delivery date associated with the shipping method you selected at checkout. This date is also included in your order confirmation email.
Once your order ships, you’ll receive an email with tracking, and you’ll also get an email when your package is out for delivery.
Will sugardash work with my setup?
Most likely. sugardash works with many Dexcom, FreeStyle Libre, Omnipod, Tandem, Medtronic, twiist, Nightscout, and Sugarmate setups. Your exact CGM-and-pump combination matters, so start with the Compatibility Guide
Where can I find setup or troubleshooting help?
The User Guide covers setup, everyday use, and the most common fixes. If you’re still stuck, send us a message below and tell us which CGM or pump you use and what you see on the screen.
How long does it take to process an order?
Orders are typically processed and shipped within 1–5 business days.
Do you ship internationally?
Yes. sugardash ships from the United States, and we do ship to many countries outside the U.S. International orders ship via DHL with duties and taxes prepaid, so the amount you pay at checkout is the total you will pay.
We do not ship to every country. The easiest way to confirm whether we ship to your location is to enter your address at checkout and see whether shipping options are available.
How do I start a return or warranty request?
Use the form below and include your order number and a short description of what you need. For a warranty issue, a photo or short video can help us understand the problem. We’ll guide you from there.
What should I include in my message?
For setup help, tell us which CGM or pump you use, what step you reached, and any message shown on the screen. Include your order number for shipping, return, or warranty questions.