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Have a question about your setup, an order, or your sugardash? Send us a note and we’ll get back to you as soon as we can.
FAQ
When will my order arrive?
You’ll find your estimated delivery date in your order confirmation email—it’s the date shown for the shipping option you chose at checkout. Orders typically arrive by that date, and often sooner!
Once your order ships, we’ll email you tracking information so you can follow its progress.
Will it work with my CGM or pump?
sugardash supports many Dexcom, FreeStyle Libre, Omnipod, Tandem, Medtronic, twiist, Nightscout, and Sugarmate setups. Your exact combination matters. Check the compatibility guide before ordering.
Does sugardash need to be near the person wearing the CGM?
No. You can see your child’s readings on sugardash at home while they’re at school. Their phone still needs to stay near their CGM or pump and upload readings over the internet. sugardash needs Wi-Fi, but it doesn’t need to be near them or on the same network.
Can I have multiple sugardash displays follow the same person?
Yes. You can follow the same person on multiple sugardash displays—for example, one in the kitchen and one in the bedroom. CareLink is the exception: each CareLink account or person can currently connect to only one sugardash.
Can I mix different CGM types when following multiple people?
Yes. You can mix supported CGM types on the same sugardash—for example, one person using Dexcom and another using FreeStyle Libre. You can follow up to six people.
Does it need a phone or an app?
Sort of. sugardash works on its own over Wi-Fi, but your CGM usually needs a phone to send your readings to the internet so sugardash can get them: CGM > phone > internet > sugardash.
You can set up sugardash right on the display. If you prefer, our companion app lets you set things up and snooze alerts remotely. CareLink is the exception: you’ll need a phone and our app for setup, then sugardash works on its own.
Does sugardash have a battery?
No. sugardash is designed to stay put and remain plugged in. A USB-C cable and U.S. wall adapter are included.
Can I adjust the screen and alerts?
Yes. You can dim the screen at night or turn it off when you want a break from seeing your numbers. Audible alerts are optional and easy to mute or snooze, so you can decide how sugardash fits into your day.
Can sugardash display mg/dL or mmol/L?
Yes. sugardash can display glucose readings in either mg/dL or mmol/L. Choose your preferred units in settings.
Can schools order with a purchase order (PO)?
Yes! We’re happy to work with schools and make ordering easy. Get in touch to arrange a purchase order or talk through what your school needs.
Do you have brochures I can share?
Yes! We’re happy to provide brochures and other information about sugardash. Get in touch and let us know what you need.