Shipping policy
Order Processing Time
Orders are typically processed and shipped within 1–5 business days. Processing times may vary during holidays, sales events, or periods of high order volume.
Shipping Methods
sugardash ships through USPS for orders within the United States and Canada. Customers in the U.S. may select their preferred shipping service at checkout. Next to each shipping option, an estimated delivery date will be displayed based on the selected carrier service and our current handling time.
You will receive an email confirmation with tracking information once your order ships.
International Orders (Outside of the U.S.)
International orders ship via DHL with duties and taxes prepaid. The amount you pay at checkout is the total you will pay — no additional customs fees will be collected at delivery.
Delivery times for international orders vary by destination and customs processing. While most orders arrive within the estimated timeframe provided at checkout, delays caused by customs or local carriers are outside of our control.
Shipping Address Accuracy
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. sugardash is not responsible for delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. While we will make every effort to update the address before shipment, we cannot guarantee changes once an order has entered processing.
Undeliverable Packages
If a package is returned to sugardash because it could not be delivered—including but not limited to an incorrect or incomplete shipping address, an undeliverable address, failed delivery attempts, or refusal by the recipient—we will issue a refund for the purchase price of the products once the package has been returned to us.
Original shipping charges are non-refundable once an order has shipped. If you would still like to receive your order, you are welcome to place a new order using the correct shipping information.
Lost or Stolen Packages
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, or your local carrier. sugardash cannot guarantee replacement for packages marked as delivered without package protection.
Risk of Loss
The risk of loss or damage to your order transfers to you upon delivery, as specified in this policy. sugardash is not liable for late shipments or deliveries resulting from force majeure events or circumstances outside our control.
Order Cancellations
We reserve the right to refuse or cancel any order at our discretion, including orders with errors in payment or shipping information, product delays or unavailability, suspected fraudulent activity, or any violation of our Terms & Conditions. All orders are subject to product availability, which may change without notice.
Policy Modifications
sugardash reserves the right to modify this shipping policy at any time. Updates will be posted on our website with the last updated date. Your purchase of products following a posted policy update constitutes acceptance of the revised policy.
Contact
We strive to ensure a smooth and hassle-free delivery for all our customers. If you have questions about shipping or your order, please contact us and we’ll be happy to help.