sugardash ships primarily through USPS, though other carriers may be used. You’ll receive an email confirmation with tracking once your order ships.

For international orders (outside of the U.S. and Canada), customers are responsible for any customs taxes or duties charged by their country.

For customers who did not purchase package protection and whose orders are subsequently lost, damaged, or stolen, sugardash is not responsible for replacing these orders. We recommend adding package protection during checkout for additional coverage.

The risk of loss or damage to your order transfers to you upon delivery, as specified in this policy. sugardash is not liable for late shipments or deliveries resulting from major events.

We strive to ensure a smooth and hassle-free delivery for all our customers. For questions or assistance, please contact us.

sugardash reserves the right to modify this shipping policy at any time. Updates will be posted on our website with the last updated date. Your purchase of products following a posted policy update constitutes acceptance of the revised policy.

We reserve the right to refuse or cancel any order at our discretion, including orders with errors in payment or shipping information, product delays or unavailability, suspected fraudulent activity, or any violation of our T&Cs. All orders are subject to product availability, which may change without notice.