The most common issue you may see is three dashed lines instead of a glucose value.
This means sugardash is connected to your account correctly, but no data is being received. To understand why, it helps to know how data flows:
- The CGM sends data to the wearer’s phone.
- The phone uploads that data to the cloud service (Dexcom Share or Libre LinkUp).
- sugardash pulls data from that cloud service.
If any link in that chain is broken, sugardash can’t display a value:
- If the CGM isn’t talking to the phone.
- If the phone isn’t connected to the internet.
- Or both.
Dexcom Users
If you use Dexcom and don’t have at least one Follower, real-time data won’t reach Dexcom’s Share servers. The fix is simple: invite yourself as a follower (install the Dexcom Follow app and accept your own invite).
Quick Check
A good test: open your Follow app (Dexcom Follow or Libre LinkUp).
- If the app shows data, sugardash should too.
- If the app doesn’t show data, fix the phone or CGM connection first.